General Terms and Conditions
§ 1 Scope and Contracting Parties
(1) These General Terms and Conditions (hereinafter "T&C") apply to all contracts concluded between EUCERTA AG (hereinafter "EUCERTA" or "Provider") and the customer (hereinafter "Customer" or "Client") via the website www.eucerta.com or the sales platform Digistore24.
(2) EUCERTA provides online services in the field of management systems, quality management, and certification. After conclusion of the contract and full payment, the Customer receives immediate access to the EUCERTA Management System (SaaS platform) and the possibility of obtaining a certification within 48 hours.
(3) Deviating, contradictory, or supplementary terms and conditions of the Customer shall only become part of the contract if and to the extent that EUCERTA has expressly agreed to their validity in writing.
(4) These T&C apply to both consumers and business customers.
§ 2 Service Description
(1) EUCERTA offers the following online services:
Access to the EUCERTA Management System (SaaS platform) for implementing and managing management systems according to international standards (e.g., ISO 9001, ISO 14001, ISO 27001, ISO 42001, and others)
Conducting online audits and certification procedures
Issuance of certificates with a validity period of 24 months
Provision of templates, documents, and training materials within the platform
Ongoing support and platform updates during the contract term
(2) The exact scope of services is determined by the respective product description on the website or sales platform at the time of the order.
(3) Access to the management system is automatically activated immediately upon receipt of payment. From this point on, the Customer can fully use all booked services.
(4) Certification can be obtained within 48 hours of access activation, provided all required steps are completed.
§ 3 Conclusion of Contract
(1) The presentation of products and services on the website or on Digistore24 does not constitute a legally binding offer but an invitation to submit an offer (invitatio ad offerendum).
(2) The Customer submits a binding purchase offer by completing the ordering process on the website or via Digistore24 and clicking the "Buy Now" button or a comparable button.
(3) The contract is concluded when EUCERTA accepts the Customer's offer by sending an order confirmation via email or by providing the service (activating access).
§ 4 Prices and Payment Terms
(1) The prices stated at the time of the order shall apply. All prices are in Euros (EUR) and include the applicable statutory value-added tax, unless otherwise stated.
(2) Payment is made via the payment methods provided by Digistore24 (e.g., credit card, PayPal, SEPA direct debit, instant bank transfer). EUCERTA uses Digistore24 as reseller/payment processor.
(3) In the case of payment plans or installment payments, the payment intervals agreed upon in the ordering process shall apply. In the event of payment default, EUCERTA is entitled to temporarily suspend access to the platform until outstanding payments are settled.
(4) The Customer bears all bank fees and transaction costs incurred in payment processing.
§ 5 Right of Withdrawal and Exclusion of Right of Withdrawal
IMPORTANT NOTICE REGARDING RIGHT OF WITHDRAWAL: As EUCERTA's services constitute digital content not delivered on a tangible medium, and the Customer receives immediate access to the platform after conclusion of the contract, the right of withdrawal expires prematurely in accordance with § 356 (5) BGB in conjunction with Art. 16(m) of EU Directive 2011/83/EU.
(1) Consumers generally have a 14-day right of withdrawal.
(2) However, the right of withdrawal expires prematurely if the Customer has expressly agreed that EUCERTA shall begin performing the contract before the expiry of the withdrawal period (immediate access to the platform), AND the Customer has confirmed their knowledge that by consenting to the commencement of contract performance, they lose their right of withdrawal.
(3) This consent and confirmation is given during the ordering process through a corresponding checkbox or confirmation before completing the order. The exact wording of the consent declaration is:
"I expressly agree that EUCERTA shall begin performing the contract (activation of access to the management system) immediately upon conclusion of the contract. I acknowledge that I lose my right of withdrawal upon commencement of contract performance."
(4) Justification for the exclusion of the right of withdrawal: The Customer receives full access to the EUCERTA Management System immediately upon payment. Certification can be obtained within 48 hours of activation. The issued certificate has a validity period of 24 months. Due to the immediate and complete provision of services, withdrawal after activation of access is no longer possible, as the service has already been fully provided or commenced at that point.
(5) If the Customer has not given the above consent declaration, the statutory 14-day right of withdrawal applies.
§ 6 Cancellation Policy
Should the right of withdrawal not be excluded in individual cases, the following applies:
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of conclusion of the contract.
To exercise your right of withdrawal, you must inform us by means of a clear declaration (e.g., a letter sent by post or email) of your decision to withdraw from this contract.
EUCERTA AG Email: support@eucerta.eu
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. We shall use the same means of payment as you used for the original transaction, unless expressly agreed otherwise with you.
§ 7 Contract Term and Termination
(1) The contract term depends on the booked product or service package and is displayed during the ordering process.
(2) Certificates are valid for 24 months from the date of issuance.
(3) Access to the SaaS platform is linked to the booked contract term. After expiry of the contract term, access will be deactivated unless an extension is agreed upon.
(4) Ordinary termination during the agreed contract term is excluded unless there is good cause.
(5) The right to extraordinary termination for good cause remains unaffected.
§ 8 Usage Rights and Customer Obligations
(1) EUCERTA grants the Customer a simple, non-transferable, non-sublicensable right to use the SaaS platform for the duration of the contract term.
(2) The Customer undertakes to keep access credentials confidential and not to make them accessible to third parties.
(3) The Customer may only use the received certificate for the scope specified in the certificate. Misuse of the certificate entitles EUCERTA to immediately revoke the certificate.
(4) The platform contents (templates, documents, training materials) are protected by copyright. Reproduction, distribution, or public access without written permission from EUCERTA is prohibited.
§ 9 Membership in BVUZ and Complaint Procedure
EUCERTA is a member of BVUZ (Bundesverband unabhängiger Zertifizierungsstellen e.V.) (www.bvuz.de) and has committed to complying at all times with particularly high-quality criteria.
The quality criteria can be found on our website at www.eucerta.eu/qualitaet.
Every organization or person has the right to file a complaint with BVUZ if EUCERTA, a person employed by EUCERTA, or a person commissioned by EUCERTA violates one or more points of these quality criteria.
The complaint can be submitted directly on the BVUZ website at www.bvuz.de/beschwerden/.
§ 10 Warranty and Liability
(1) EUCERTA warrants that the SaaS platform substantially corresponds to the functions specified in the service description. 100% availability cannot be guaranteed.
(2) EUCERTA is liable without limitation for damages arising from injury to life, body, or health, as well as for damages caused intentionally or through gross negligence.
(3) In cases of slight negligence, EUCERTA is only liable for the breach of essential contractual obligations (cardinal obligations). In this case, liability is limited to the contractually typical, foreseeable damage.
(4) Liability for lost profits, indirect damages, and consequential damages is excluded in cases of slight negligence.
(5) The certificate confirms the conformity of the management system at the time of the audit. EUCERTA assumes no liability for maintaining conformity after certification.
§ 11 Data Protection
(1) EUCERTA processes personal data of the Customer exclusively in accordance with applicable data protection laws, in particular the GDPR.
(2) Details on data processing can be found in the privacy policy at www.eucerta.eu.
(3) To the extent that Digistore24 is used as a payment processor, their privacy policy also applies.
§ 12 Dispute Resolution
(1) The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr
(2) EUCERTA is neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
§ 13 Final Provisions
(1) The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). With respect to consumers, this choice of law shall only apply insofar as the protection afforded by mandatory provisions of the law of the country in which the consumer has their habitual residence is not withdrawn.
(2) The place of jurisdiction for all disputes arising from the contractual relationship shall be – to the extent permitted by law – the registered office of EUCERTA.
(3) Should individual provisions of these T&C be or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.
(4) Amendments and additions to these T&C require written form. This also applies to the waiver of this written form requirement.
As of: April 2026